Refund policy

30-Day Returns

We want you and your pet to love every Wagaza product. If something isn't right, we'll make it right.

You have 30 days from the date your order is delivered to request a return. Items must be unused, unwashed, and in their original packaging.

How to start a return

Email us at support@wagaza.store with your order number and the reason for your return. We'll get back to you within 1-2 business days with next steps.

Refunds

Once we receive and inspect your returned item, we'll process your refund to your original payment method within 5-7 business days. You'll get an email confirmation when it's done.

Damaged or defective items

If your item arrived damaged or defective, contact us within 7 days of delivery with a photo of the issue. We'll send a replacement or issue a full refund - no return needed.

Return shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error.

Non-returnable items

Items that have been used, washed, or are not in their original packaging cannot be returned.

Questions? Email support@wagaza.store - we typically respond within 24 hours on business days.